terms and conditions

By accessing and using our website, services, booking systems, and play centre facilities, you agree to comply with and be bound by our terms and conditions at all times. These terms are designed to ensure a safe, enjoyable, and positive experience for all visitors, parents, guardians, and children using our services and facilities.

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All bookings, reservations, and event registrations made through our website or directly with our team are subject to availability and confirmation. We reserve the right to modify schedules, activities, pricing, or availability when necessary to maintain the quality and safety of our services and customer experiences.

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Parents and guardians are responsible for supervising their children appropriately while visiting our play centres, activities, or events. Although we maintain safe and monitored environments, children must follow all safety instructions, rules, and staff guidance during all play sessions and activities.

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Visitors are expected to treat our facilities, equipment, staff members, and other guests with respect and care at all times. Any inappropriate behaviour, misuse of equipment, damage to property, or actions that affect the safety and enjoyment of others may result in removal from the premises without refund.

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All payments made for bookings, memberships, activities, events, or special sessions must be completed according to the payment terms provided during the booking process. Prices, promotional offers, discounts, and package details may change without prior notice depending on availability and business requirements.

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Cancellation, refund, and rescheduling requests may be subject to specific policies and conditions depending on the type of booking or activity reserved. We encourage customers to review all booking details carefully and contact our support team if assistance or clarification is required regarding cancellations or modifications.

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For health, hygiene, and safety purposes, visitors may be required to follow specific rules and guidelines while using our facilities and play equipment. We reserve the right to deny entry to anyone displaying unsafe behaviour, illness symptoms, or actions that may negatively impact the experience of other guests.

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Our website content, branding, images, logos, text, and creative materials are protected by intellectual property and copyright laws. Users may not copy, reproduce, distribute, or use any website content without obtaining prior written permission from our team or authorised representatives.

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We are not responsible for temporary interruptions, technical issues, delays, or website errors that may affect access to our online services, booking systems, or digital platforms. While we aim to provide reliable services, occasional maintenance or technical updates may be required to improve website performance and user experience.

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We reserve the right to update, modify, or revise these terms and conditions at any time without prior notice to reflect changes in our services, policies, operations, or legal obligations. Continued use of our website and services confirms your acceptance of the latest terms and conditions published on this page.